Delivery
Delivery:
Orders are normally despatched on day of ordering and sent by 2nd class Royal Mail or Airmail. An email will be sent to confirm despatch.
Shipping/Postage Prices:
UK: The Post Office have dramatically increased their parcel costs, after much heartache, I've been forced to charge £1.40 for CDs and Annuals now £3.10 per copy.
International: shipping/delivery charges are calculated at the cart stage - when you entered your delivery address & country. For example:
- USA is approx $7 for Airmail of a CD
- or $22 for 5 CDs
- EU is approx €4.5 for Airmail of a CD
- or €9 for 5 CDs
Insurance:
We recommend you opt for 'Tracking + Signature' on International parcels over ~£30/$35/€35 as this also includes additional compensation in the event of damage/loss. Contact us for details if the option is not displayed at checkout.
Duties and Taxes:
We do not charge UK VAT as our turnover is less than the threshold. However, you are required to pay any duties & taxes charged by the government in your respective country; we post/ship Delivery Duty Unpaid (DDU).
Returns & Refund Policy
We try hard for perfection, but if our product(s) are found to be damaged in transit, defective, not as described or not wanted, we will replace, refund, or offer a credit. You must notify us within 30 days of delivery and your item(s) must be unused, in the same condition received, and in the original packaging. This is in adddition to your statutory rights.
Please notify us at shop@frog-records.co.uk